Returns

Can I return my order?

Goods ordered online - Distance selling

You are entitled to return your goods within 14 days of delivery
  • Goods returned must show no evidence of use
  • It is your responsibility to return the goods to us in a good condition in appropriate packaging (where possible please retain the original sales packaging)
  • We can arrange for collection of the item, however there will be an uplift charge
  • Refunds will only be issued when then items are received back to our premises
Exemptions to this are: 

  •  Bespoke products made to your specification/colour 
  •  Mattresses or pillows that have been unsealed due to their intimate nature
  • Self-assembly items that have been damaged on assembly 
  •  Items that have been damaged after delivery (ex. spillages and staining)  
We take great care to ensure your goods arrive safely and in perfect condition.

 All delivery damage must be reported within 24 hours of delivery.  

Goods ordered/purchased in store

We are happy to refund or exchange your products purchased, provided they are returned in a fully saleable condition, with all sales packaging intact.

  • Returns should be within a reasonable time, normally 28 days
  • Proof of purchase is required
  • Refunds will be made by reversing the original payment method only  
Goods we are unable to offer refund or exchange for:

  • Goods ordered specifically for customers
  • Goods cut to customers own measurements
  • Goods not in full original sales packaging
  • Goods not in resaleable condition

We reserve the right to refuser an exchange or refund on goods, or make a 20% charge if we accept goods back.

 This does not affect your statutory rights. 

I have an issue with my furniture/garden items, what are my options?

Although we take great care to ensure your items are received in the best condition, sometimes orders can arrive damaged. 

If you notice an issue, please contact us with pictures of the problem and we will ensure it is dealt with promptly. Get in touch here. 

If a product is found to be faulty or damaged at the time of delivery (or collection if applicable) you will have the following options: 

  • A right to reject the product. In this case, it should be returned to us, and a full refund of all monies paid including delivery charge will be made to you as soon as possible using the same method as the original payment.
  • A right to keep the product. If the product can still be used despite the damage, or you wish to keep the product, usually you will be contacted to arrange for a repair by one of our technicians or given the option of a replacement. If repaid or replacement is not possible, the product must be returned to us in which case you will receive a full refund including any delivery charges.   

When do I need to report delivery damage/items that arrive damaged?


Any delivery damage must be reported to us within 24 hours of delivery. If this is the case, please contact us here.

 If your item develops a fault within 30 days of delivery

Should your product develop a fault after delivery, we will ask for further photographs to assess the damage and/or, in some cases, appoint a technician to come and report on the issue. Please contact us here to begin the process.

Your item develops a fault after 30 days of delivery

You must give us the opportunity to inspect and repair your product if you report the damage after 30 days and within 12 months after delivery. 

 Any damages reported after 12 months will be handled in line with the supplier guarantees. For further information please contact us.  

I would like to return my order or unwanted items


If you would like to return your order, please begin the process by contacting us here. Your refund will then be processed once the item has arrived back to our warehouse from the courier. 

How long does my refund take to process?

Payments made via credit/debit card

Once you receive confirmation the refund has been processed on our end, please allow 3-5 working days for the refund to reach your account. If you haven't received this after the 5 working days please contact the Customer Service Team for further advice. If your item has been returned via a courier, the 3-5 working days will start from the day we receive the item back into our warehouse.

Payments made via PayPal


These payments will show back in your PayPal account, usually the same day as the refund is processed. Please note PayPal cannot be refunded via the stores, The goods can be returned and payment will still be processed through the website system.

Payments made via Finance or Buy Now Pay Later


Any payments you have made via Klarna or V12 will be refunded back to you via the finance company once we have cancelled/amended your order. If the funds haven't cleared after 5 days please contact the finance company with your application number.