- Goods returned must show no evidence of use
- It is your responsibility to return the goods to us in a good condition in appropriate packaging (where possible please retain the original sales packaging. Smaller items must be returned in their original packaging.)
- We can arrange for collection of the item, however there will be an uplift charge
- Refunds will only be issued when then items are received back to our premises in a good and saleable condition
- Bespoke products made to your specification/colour
- Mattresses or pillows that have been unsealed due to their intimate nature
- Self-assembly items that have been damaged on assembly
- Items that have been damaged after delivery (ex. spillages and staining)