Returns

How long do I have to return my order?

All items can be returned within 28 days of receipt. 

Please note: we require any returned items to be kept and packaged into its original packaging; we are unable to accept a return on items not in its original packaging.

 

I would like to return my order or unwanted items.

If you would like to return your order, please fill in the form below. Your refund will then be processed once the item has arrived back to our warehouse from the courier.

How long does my refund take to process? 

The refund process can vary slightly due to the method of payment used for the original transaction. All refunds must be reversed to the original payment method unless a credit note/gift card is required in store to exchange the item or the purchase has expired the 28 day policy.                                                                                              

Payments made via credit/debit card- Please allow 3-5 working days for the refund to reach your account. If you haven't received this after the 5 working days please contact the store or web team for further advice.  

If your item has been returned via a courier the 3-5 working days will start from the day we receive the item back into our warehouse.                                                                           

Payments made via PayPal- These payments will show back in your PayPal account, usually the same day as the refund is processed. Please note PayPal cannot be refunded via the stores, The goods can be returned and payment will still be processed through the website system.

Paid via one of our Finance companies? Any payments you have made via Klarna or V12 will be refunded back to you via the finance company once we have cancelled/amended your order. If the funds haven't cleared after 5 days please contact the finance company with your application number.  

 

Can I return an item to store without my receipt? 

All items must be returned with a valid receipt or proof of purchase (eg bank statement). We reserve the right to refuse a refund or exchange with or without proof of purchase. This does not effect your statutory rights.