Delivery Information

How much is delivery?

Our delivery charges are as follows:

  • Standard Delivery (3-5 Working Days) - Delivery Cost £4.95 (this excludes large/heavy items or local delivery only items).

  • Two-Man Delivery (Large/Heavy Items 7-14 working days.) - Delivery Cost £50 - These items require a specialist 2 man delivery, items will be delivered to your room of choice. (This service is not available to the Scottish Highlands and Islands, offshore locations and Northern Ireland).

  • Local Delivery - (5-10 Working Days to postcodes L1 to L40, PR8 to PR9, CH41 to CH48, CH60 to CH66, WA1 to WA12, WN4 to WN8 and WN12) - Delivery Cost £20

Delivery charges will be clearly marked on the delivery tab for each product.

What does my order status mean?

You can see your order status by logging in to your account, the order status meanings are as follows:

  • Pending - your order has not been processed yet
  • Processing - your order is being processed and packed but has not yet been despatched
  • On Hold - your order has not left our warehouse and we will advise you of progress
  • Complete - your order has left our warehouse, you will receive an email to confirm along with a tracking number.
  • Closed - your order has been cancelled or returned and your payment has been returned via your original payment method.

How can I view my order history?

Log in to your account to view your order history with us.

How long will my order take to be delivered?

The majority of our standard deliveries are made within 5 working days; Deliveries to UK addresses are made Monday to Friday between 7.30am and 9pm, excluding Bank Holidays. 

We will try our upmost to delivery your goods within the timescale of 3-5 working days (7-14 working days for large/heavy items), however this may not always be possible. If there is going to be a delay with your order we will endeavour to contact you via telephone or email to discuss the next course of action.

I am ordering large or heavy item, how will this be delivered and how much will it cost?

All of our larger/heavier items are delivered on a premium 2 man delivery service. These orders usually take between 7 and 14 working days to be delivered. Large or heavy items cannot be delivered to the Scottish Highlands and Islands, offshore locations and Northern Ireland. The premium 2 man delivery service costs £50 and this service offers:

  • Telephone call from the courier to book in a convenient day of delivery (Monday-Friday only)
  • Four hour delivery time slot
  • Order delivered to the room of your choice.

This service is available for the following departments:

  • Patio Sets
  • Garden Furniture
  • BBQ’s
  • Awnings
  • Gazebos
  • Bedroom Furniture
  • Dining Room Furniture
  • Sofa’s and Chairs
  • Pictures and Mirrors
  • Tiles and Flooring

Please Note: As a delivery date will be booked in with you, if there is nobody to take receipt of the delivery there will be a cost to you for a re-delivery to be made.

The product I want to purchase says it is only delivered within a 20 mile radius of our stores. What does this mean, how long will it take and how much will it cost?

Not all of our items are suitable for courier delivery however we can offer a local delivery service within a 20 mile radius of our stores. These items are usually delivered within 7 days of the order being placed, but you will be contacted to arrange a suitable day for delivery. This service will be charged at £20.

Festive Delivery

Orders placed over the Christmas period will be processed on the next working day after Boxing Day. Our couriers will not deliver on the national bank holidays of Christmas day, Boxing day and New Year's day.