We’re sorry that in most circumstances it’s not possible to make changes to your order once you have placed it.
If you’d like to add products to you order, please place a new order for these items.
If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team for advice on 0151 330 5400 between 9am and 5pm Monday to Friday, or email us at firstname.lastname@example.org your emails will be answered between 9am and 5pm Monday to Friday. Please be ready to quote your order number.
To find out more information on your past orders please sign into your account.
To find out where your order is once it has left us, use the following options to track it.
Nightfreight two man – www.nightfreight.co.uk/track
DPD - www.dpd.co.uk or 0844 824 0530
If your order hasn’t arrived, or arrives incomplete, first of all please view your order online by signing into your account. If your order has been shipped but hasn’t arrived within the expected time period, please email our Customer Services team at email@example.com or call us on 0151 330 5400 Monday to Friday between 9am and 5pm. If your order arrives and the goods are damaged, please visit your account and complete an online returns form, or call us on 0151 330 5400.
Returns can be made through either of these options:
Please include: order number, the reason for the return and whether you’d like a replacement or refund. Items will only be replaced or refunded once original order is received back to us.
We want you to be happy with your purchase. If you’re not, just return the product to us or to one of our stores as sold and in original packaging within 7 days following the instructions above, and we’ll exchange or refund it. Please see below the products excluded from this policy.
If you return a product to our store for a refund proof of purchase is required, but if you cannot provide this photographic identification and the original debit, credit or charge card used to purchase your order will be required.
It’s important that returned items are in best possible condition, so please take reasonable care of them.
We’ll refund any delivery charges you’ve paid, provided you return the full order.
Unless faulty or not as described, we cannot offer a full refund or exchange on:
If refund offered we will deduct a 20% charge from your refund.
This does not affect your statutory rights.
Please check the dimensions of the delivery address for access (including doors, corridors, stairs and corners), as well as the proposed location, before you order large pieces of furniture, to confirm that the product is right for your needs, and enable us to deliver your order successfully.